At Mary Ann Trading, we are committed to ensuring smooth and reliable bulk import and export processes. Below are our policies regarding shipping and cancellations for bulk transactions.
1. Shipping Policy
1.1 Order Processing
- Bulk orders are processed upon receipt of payment and confirmation of all required documentation.
- Processing times may vary depending on the nature of the product and destination requirements. Estimated processing timelines will be communicated upon order confirmation.
1.2 Shipping Methods
- We utilize trusted shipping carriers to ensure the safe and timely delivery of goods.
- Shipping options include sea freight, air freight, and land transportation, depending on the destination and customer preferences.
- Tracking information will be provided for all shipments where applicable.
1.3 Customs and Duties
- Buyers are responsible for ensuring compliance with the import/export regulations of their country.
- Any customs duties, taxes, or other import fees are the sole responsibility of the buyer.
1.4 Delivery Timeline
- Delivery timelines depend on the destination, shipping method, and product availability.
- While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as customs clearance or transportation issues.
1.5 Damaged or Lost Goods
- If goods are damaged or lost during transit, please contact us within 7 days of receiving the shipment or within 30 days if the goods fail to arrive.
- Claims for damages or losses must be supported with photographic evidence and relevant documentation.
2. Cancellation Policy
2.1 Order Cancellations
- Orders can be canceled within 24 hours of payment confirmation without incurring any charges.
- Cancellations after 24 hours may incur administrative or processing fees, depending on the order stage.
- Custom or special orders are non-cancellable after production or procurement has begun.
2.2 Refunds
- Refunds for cancellations will be processed within 10-15 business days after approval.
- Refunds will be issued to the original payment method unless otherwise agreed.
2.3 Force Majeure
- Mary Ann Trading reserves the right to cancel orders in cases of force majeure, including but not limited to natural disasters, political instability, or unforeseen logistical challenges.
- In such cases, customers will be informed promptly, and any payments made will be refunded or credited towards a future order.
3. Customer Support
If you have any questions or require assistance with your shipment or cancellation, please reach out to our customer service team:
Contact Details:
Email: [email protected]
Phone: +63 967 076 7976
Address: 208 Salvador Ext, Cebu City, 6000 Philippine